News and product updates

Stay informed of the latest advancements, enhancements, and announcements in Microsoft Dynamics 365. We bring you the latest updates and news, essential for business decision-makers looking to stay ahead of the digital curve.

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Automation

July 16

7 min read

Next-Gen Retail Payments: Trends, Tech, and Transformation using Dynamics 365 Commerce + Adyen

In today’s retail landscape, payments have evolved into a strategic inflection point—where customer expectations, brand trust, and operational efficiency converge.
AI

July 16

6 min read

2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings

The 2025 release wave 2 for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot offerings introduces new capabilities that help organizations harness the potential of AI.
IT Professionals

July 14

4 min read

NLU+: Fine-tuned language intelligence for smarter conversations

In today’s fast-moving world, it’s not enough to just hear what customers say—you need to understand what they really mean.
IT Professionals

July 10

2 min read

Synchronize service rep availability across platforms with presence APIs

In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meetings and trainings.
IT Professionals

July 9

2 min read

Try Desktop companion application for Dynamics 365 Contact Center

One year ago, Microsoft launched its Contact Center as a Service (CCaaS) solution, powered by AI.
CRM

June 10

4 min read

The power of proactive engagement in Dynamics 365 Contact Center

Let’s face it—customers don’t just want fast service anymore.
Dynamics 365 Migration Program

June 5

4 min read

Explore migration options for Microsoft Dynamics GP and Microsoft Dynamics SL customers

We are announcing updates to Dynamics GP and Dynamics SL product availability.
AI

June 3

3 min read

AI-powered proactive engagement and conversational journeys with Microsoft Dynamics 365 in public preview

Great customer service depends on delivering great personalized experiences.
AI

May 20

7 min read

The autonomous enterprise: How generative AI is reshaping business applications

Today at Microsoft Build 2025, we’re excited to announce the new Model Context Protocol (MCP) servers for Microsoft Dynamics 365 ERP and CRM business applications.
CRM

May 19

1 min read

Enhance supervisor visibility by monitoring waiting chats

In an asynchronous chat setup, it’s common for service representatives to place conversations in a waiting state — For example, they are waiting for the customer to respond with additional details.
CRM

May 15

1 min read

Boost your team’s performance with the Adherence Tracker

Maintaining adherence to schedules and ensuring that service representatives are consistently available during their shifts is crucial for delivering exceptional customer service.
CRM

May 13

2 min read

Manage time-off requests with Dynamics 365 Contact Center

Dynamics 365 Contact Center provides an intuitive solution enabling service representatives to request, track, and manage their leave seamlessly.

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