Dynamics 365 Copilot for Service

Discover how Dynamics 365 Copilot for Service enhances customer support with AI-powered assistance. Explore best practices to boost service efficiency and elevate customer satisfaction through intelligent automation.

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Release wave

January 23

8 min read

2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings

We’ve published the 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and role-based Copilot offerings.
AI

December 17, 2024

5 min read

Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center

We’re proud to announce that Microsoft has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center.
Business Applications Launch Event

October 29, 2024

5 min read

2024 release wave 2 launches with hundreds of Copilot capabilities

Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise.
Release wave

July 16, 2024

8 min read

2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available

On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform.
Release wave

April 16, 2024

5 min read

AI-powered innovations enhance customer service with 2024 release wave 1

We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence.
Release wave

April 10, 2024

5 min read

2024 release wave 1 kicks off with hundreds of AI-powered capabilities for Microsoft Dynamics 365 and Microsoft Power Platform

We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.
Copilot

February 1, 2024

6 min read

Microsoft Copilot for Sales and Copilot for Service are now generally available

Microsoft is dedicated to helping organizations transform the way people work using secure, enterprise-grade AI capabilities, no matter which business applications teams depend on.
Release wave

January 25, 2024

6 min read

2024 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available

On January 25, 2024, we published the 2024 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2024 and September 2024.
Copilot

November 15, 2023

7 min read

Introducing new Copilot experiences to boost productivity and elevate customer experiences across the organization

Microsoft Copilot presents an opportunity to reimagine the way we work—turning natural language into the most powerful productivity tool on the planet.

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