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Copilot

November 7, 2023

5 min read

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

It is with great pride that Microsoft has been recognized as a Leader within the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center.
Business Decision Makers

July 18, 2023

4 min read

AIM for the future with Microsoft: Future-proof your business in the cloud

Microsoft recently introduced Dynamics 365 Copilot, the world’s first AI copilot integrated into customer relationship management (CRM) and enterprise resource planning (ERP) applications in the cloud, that is designed to augment workflows, uncover insights, identify the next best actions, and reduce time spent on administrative tasks.
Copilot

July 18, 2023

6 min read

2023 release wave 2 plans for Microsoft Dynamics 365 and Power Platform now available

On July 18, 2023, we published the 2023 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between October 2023 and March 2024.
Internet of Things

April 25, 2023

4 min read

Field Service Palm Springs: Modernize service operations

We’re excited to return to Field Service Palm Springs 2023 from April 25 through 27.
Business Decision Makers

April 20, 2023

11 min read

Applying next-generation AI to the Microsoft Supply Chain Platform

For more than two decades, customer relationship management (CRM) and enterprise resource planning (ERP) software have been defined by manual entry and high-touch data processes.
Business Decision Makers

April 18, 2023

5 min read

Spend more time selling—new sales capabilities in 2023 release wave 1

The role of the seller is evolving. Buyers expect a blend of digital and personalized experiences throughout their journey.
Business Decision Makers

April 11, 2023

6 min read

Release wave 1: Transforming customer experiences with generative AI and Dynamics 365

Generative AI has left its mark on computing, and it’s only the beginning.
Power Platform

April 4, 2023

7 min read

Release wave 1 expands agility, automation, and innovation across Microsoft Dynamics 365 and Power Platform

Today we launched 2023 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2023.
Business Decision Makers

March 23, 2023

3 min read

Introducing a new era of AI-powered experiences in Dynamics 365 Business Central

This is an exciting time in the evolution of AI, and you don’t have to look far to see the headlines on ways it is changing the world.
Power Platform

March 16, 2023

4 min read

Copilot in Viva Sales available as thousands of customers adopt next-generation AI in Dynamics 365 Copilot and Power Platform

Since first announcing new AI-powered experiences for Microsoft Viva Sales last month, we’ve given these capabilities a name—Copilot in Viva Sales—and introduced new sales scenarios and updates.
Azure

March 14, 2023

4 min read

Deliver personalized customer experiences with Copilot in Dynamics 365 Marketing and Customer Insights

With Copilot in Microsoft Dynamics 365 Customer Insights and Dynamics 365 Marketing, marketers can now take advantage of the latest generative AI-powered tools to learn more about their customers, create targeted customer segments, and generate personalized content.
Business Decision Makers

March 10, 2023

4 min read

Revolutionize customer service with next-generation AI

We’re entering the era of generative AI that is driving new levels of productivity and efficiency, unleashing new innovations in the customer service space.

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